Liberata picks up double award win at UK National Contact Centre Awards

We are delighted to announce that Liberata’s Customer Service team for Burnley and Pendle were announced as one of the winners at last night’s prestigious UK National Contact Centre Awards. Liberata’s team were awarded the Bronze Award for “Most Positive Impact on the Community”, which recognises the team’s work in conjunction with charities and local organisations to help the most vulnerable citizens in Burnley and Pendle.

Leanne Burrows was also awarded the Bronze Award in the “Business Improvement Manager of the Year” category. The award highlights those who have driven significant improvements in the process, culture or systems of their contact centres and realised significant business benefits as a result. Vicky McGurk was also named as a finalist in both the ‘Contact Centre Manager of the Year’ and ‘Community Champion of the Year’ categories.

“I’m delighted for the team to have won both of these awards,” commented Tony Briggs, Head of Customer Services. “All year round the team strives to do the very best that we can for the citizens of East Lancashire and to see that effort getting recognised on the national level is incredibly gratifying. This just shows that we are doing the right things to help the people we serve and we will continue to do so.”

Vijay Chandiramani, COO of Liberata, said: “We are absolutely committed to delivering the highest possible customer service to every customer, day in and day out. These award wins are recognition of all the work that the team has been putting in over the past year, going above and beyond what is expected, and it’s wonderful to see that effort being rewarded. As a successful and innovative organisation driving digital enablement and automation across our various partnerships with the UK government, we ensure that the customer experience is enhanced with the human touch.  I’m very proud of everything that the team has achieved over the last year and the difference that it has made to the communities in Burnley and Pendle.”

The Liberata team’s continued efforts to go above and beyond the call of duty to serve the most vulnerable citizens is clear evidence of the defining culture within the business to always deliver an excellent service to the public, recognised in the presentation last night alongside other award winners such as Virgin Media and HMRC.  The UK National Contact Centre Awards are the most acclaimed awards for the industry and aim to recognise and reward the achievements of individuals and organisations in the contact centre space across the UK.