Liberata Awarded Five-Year Revenues & Benefits and Customer Services Contract

Government process services provider, Liberata, has today announced it has been awarded a five-year contract, worth £5.4 million by London Borough of Hillingdon to provide revenues & benefits and customer services.

Hillingdon is the second largest London borough by area, located 14 miles from central London and has Heathrow Airport within its boundaries.  Its population comprises of 304,000 people representing a vast range of cultures and nationalities.

The contract will see Liberata support the administration and the continued digital transformation of its revenues & benefits and related customer services, while providing operational support for these services.

Councillor Jonathan Bianco, Cabinet Member for Finance, Property and Business Services at Hillingdon Council, said: “We are delighted to have appointed Liberata as our partner to deliver these critical services to the London Borough of Hillingdon. Liberata, with its proven services, expertise, deep understanding of Hillingdon and a unique partnership ethos, has the credentials to help us address the financial challenges that we and many other local authorities face.”

Vijay Chandiramani, COO of Liberata, said: “We are delighted to be working in partnership with Hillingdon Council.  This is a further endorsement of our sector specific expertise, when it comes to collecting revenues, administering benefits, accounting and financial transactions and related customer services. Supported by effective process automation and sophisticated data analytics this partnership will enable Hillingdon Council to deliver first-class services to its residents.”